Guarantee, Terms & Conditions, Privacy, Cookies and Security

Our Guarantee

Our new jewellery is of the very highest standards and is also excellent value for money. We stand by our jewellery and if for any reason you are unhappy with our jewellery we offer a 30 day no quibble 100% Money Back Guarantee.

All of our second hand jewellery is restored when necessary to ‘as new’ quality. As an example our second hand diamond rings are very difficult to distinguish from our new diamond rings after restoration and a polish. The same can also be said for our second hand engagement rings. Again if you are at all unhappy with your item of jewellery we offer a 30 day no quibble 100% Money Back Guarantee.

Our Guarantee is to give you, our customer, a first class service based on our knowledge of precious gems and supply you with a secondhand item of jewellery that represents good value for your hard earned money.

You need to know that your money is safe with our 100% money back guarantee, this is very important because it gives you confidence that DeBrett’s Jewellery are looking after your interests.

If you are unhappy with your purchase then please return the item by Special Delivery and we will refund your money straight away. For the finer details of this guarantee please refer to our terms and conditions listed below..

 

DeBrett’s Jewellery Ltd Website Terms and Conditions

We recommend that you print out a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site, please read them carefully.

They do not affect your statutory rights under the law.

The document referred to below constitutes a legally binding contract between you and DeBrett’s Jewellery Ltd.

“DeBrett`s,” “We,” or “Us” means DeBrett’s Jewellery Ltd.

Users

Anyone who enters our website is deemed a “user”. You are free to enter our site whenever you wish, whilst adhering to our terms and conditions.

The use of this website is for personal use only, not for commercial use, and we would remind the reader that it is illegal to sell, or reproduce, or in any way exploit any items on our site, no device or tampering with our site is permitted.

Any information you send to us, its accuracy and validity is your absolute responsibility.

This Website is owned by:-

DeBretts Jewellery Ltd

213 – 215 Aston Rd

Aston

Birmingham

B6 4LH

United Kingdom

General Terms

The terms and conditions and all of the transactions are governed by English Law, and we do not accept amendments to these terms and conditions.

These terms and conditions only cover this website and other websites that are linked from this site will have their own terms and conditions, therefore, we accept no responsibility or liability for websites that are not under our control.

DeBrett’s own the copyright, trade marks, and other intellectual property rights in all material and content on this website and material can be copied only for personal use any other use is strictly prohibited.

No link to this website can be created without prior written consent.

From time to time we will need to make changes to this site and we reserve the right to do so, these changes may include policies, prices, or terms and conditions but at the time of ordering these terms and conditions apply.

The content of this site of this site does not constitute any form of advice and is not intended to do so.

Our Contract to You

We shall accept your order by e mail, telephone or by order form and will confirm details of your purchase and tell you about the delivery date. All goods must be paid for before they are sent by ourselves. The agreed information you give to us should be accurate and up to date and will form the basis of our contract essential to us to provide the goods and services.

Delivery Policy

Delivery can be to any address as long as the cardholders address is present on your order.

DeBrett’s only deliver to the United Kingdom ( The Channel Islands, Isle of Man, Scottish Island are subject to additional charges).

All Deliveries must be signed for, and please keep all paperwork enclosed with your goods.

Your shopping basket shows that delivery charges are included in the price of the goods.

All items of jewellery will be sent out using Post Office Special Delivery and all returns must be sent back using the same method (returns are at the customers own expense ).

We do not deliver to Post Office ( P.O) boxes or shipping agent addresses.

Unless an item of jewellery requires an alteration then we are able to dispatch the next working day, however, if an alteration is necessary the dispatch is normally within 3 working days.

Whilst we at DeBrett’s  work towards sending out your order on time, we are in the hands of a third party ( The Post Office ) to fulfill their side of the transaction.

Tracking numbers for your delivery are available to our customers on application.

Returned Goods

Under the distance selling regulations 2000, you have a cooling off period of 7 working days in which to cancel the goods, this starts from the day after you have received them.

Please report any damage that there may be to the packaging immediately.

Returned goods must be in their original packaging along with all of the paperwork, goods must be in an unworn condition with no scratches or damage.

Goods that have been re-sized to your specific instructions or bespoke items cannot be fully reimbursed, or fully refunded.

All returned goods must be sent by Royal Mail Special Delivery and insured by yourselves to the maximum insurance level, currently £2500.

When addressing the package for return please use a shortened version of our name ie DeBrett’s and NOT DeBrett’s Jewellery, this will help prevent theft during transit.

If there are any problems with any item purchased from ourselves, then please feel free to contact us, as soon as possible, in order for us to try and resolve them.

 

Privacy Policy

DeBrett’s Jewellery is committed to protecting your privacy, and your information and details will not be given to a third party without your express permission.

All of our on-line transactions will be made through PayPal.

All details of their terms and conditions and privacy policies can be seen on their website at http://www.paypal.co.uk/

DeBrett’s do not store any of your financial details.

We do not sell, trade, or rent your personal data outside of DeBrett’s Jewellery Ltd.

We are a UK based website and take reasonable care to comply with the requirements of the Data Protection Act 1998 with regard to personal information that you supply to this site.

We use a security system that protects your information from unauthorised use, however, data transmissions over the internet cannot be guaranteed 100% secure, therefore, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

 

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service athttp://www.google.com/intl/en_uk/analytics/privacyoverview.html

WordPress: Our website also runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

  

Online Security

Here at DeBretts Jewellery we take our online security very seriously. When you enter sensitive information (such as credit card number) on our order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.

For your security and convenience we have chosen to use PayPal as our payment gateway. All sensitive information such as credit card details and any personal details that you submit to us for shipping etc are transmitted through our onsite secure shopping cart which is secured by a 256 bit AlphaSSL CA – G2 certificate.

We strongly suggest that when entering your credit card and delivery details for any product online that you adhere to the following advice.

When you get to the screen where you enter your credit card number or other personal information, make sure that the Web address begins with https (for example, https://www.paypal.com/) and check to see if a tiny locked padlock appears at the bottom right of the screen, as shown in the following image. SSL will encrypt, i.e. scramble, your personal and credit card data.

securebrowserexample

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